Long story short, it was very-very disappointing experience for me and kids - the one I could never imagine will take place in this nice movie theater. I received reimbursement and even free certificates for pop corn and soda - because I demanded moral compensation for the mess up with my tickets. Imagine our embarrassment and disappointment when it turned out that we were sold tickets for the 3:40 pm show - a show that started an hour ago at the time of our purchase!!! Because all seats were sold out, we were not able to see the movie. When we came to see the film and nested nicely in our seats, another family came with the tickets for the same places. I bought 4 tickets for 6:30 pm family comedy at the Rosemont movie theater box almost 2 hours before the show (at 4:35 pm to be exact). I can not believe it could ever happen!!!.
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